Support

Email: lucasandpay@gmail.com

Welcome to Outside Support. For help or feedback, email us above with your app version, device model, iOS/iPadOS version, steps to reproduce the issue, and any relevant screenshots.

Weather will not load, or the location is wrong

Check your internet connection, then select your city again or use your current location. Allow location access in system settings when using your current location. You can also choose a city manually without location permission. Weather is provided by Apple Weather, and some information varies by region.

A widget has not updated

Open Outside and check that your chosen city and weather load correctly, then check your Outside+ membership. Home and Lock Screen widgets refresh on the system's schedule and do not continuously animate like the app. If needed, remove and add the widget again.

A purchase did not unlock features, or needs restoring

Use the Apple Account that made the purchase and choose Restore Purchases on the membership page. If access is still missing, contact us. Manage or cancel subscriptions in your Apple Account's subscriptions in system settings. Refund requests can be made through Apple Report a Problem.

Changing language or units

Choose your language or units in Scenes and Settings. Your in-app language choice also syncs to Home and Lock Screen widgets. System permission prompts follow the system's app-language setting. Widgets may need their next system refresh to show the new language.